A brand new octagon sf8 hd will not tune in 9east sat or mutv channel

[gbmitie]

A friend of mine has just bought an octagon sf8 hd, mid october, and is slowly getting to grips with it but as with everything things may go wrong. He has fixed dish for 9east for ******* and the right type of LNB but they cannot tune the irish channels. His dish and lnb is fine as I checked it with my spider. I put in what I thought were all the correct parameters but it just says 100% scanned 0 channels found.

The image they are using is openatv 3.0.0 ETC and they update it each day. I am stumped as I have never had it happen to myself. I put in the sat.xml file from the uno as a test but still no go.

This box is small, easy to set up, only one lnb input, ie not a lot to be mucked up.

All the bits they have loaded on the box have been done with the image ie it comes with the lot, settings etc. Very happy with 28east ,13 east but gutted about 9east.

Is it possible that the image can mess up a tuner? They are not keen to try another image as they started with vix, then openpli then loved openatv ie easy peasy.

Help?? Is there a solution or is it just a duff tuner? As I said I am stumped as I have never seen it happen before.

gbmitie