I have personal experience of having to use HyperTerminal to carry out the recovery on a Spidebox and I can say that it's really tricky.
I got there in the end, but anyone who says that you just haven't read the available information properly is ignoring all the variables. It could be the Spiderbox itself, it could be your lead, it could be your port or its settings, it could be your operating system or it could be any combination of these.
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