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Thread: Washed out colours using Firestick 4k

  1. #1
    Verified Registered User minx's Avatar
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    Washed out colours using Firestick 4k

    I have a Sony Bravia tv as well as an ****** Firestick 4K and a Panasonic pvr, the latter which has Netflix shortcutted on its remote control. I have subscribed to both Netflix and ****** Prime. The last is connected to HDMI 3 input on the Sony Bravia, the Panasonic on HDMI 1.

    Now the issue. When I watch Netflix using the Panasonic by selecting Netflix on the remote control, Netflix loads and the colours are as vivid as a DVD or HD tv. If I watch Netflix or ****** Prime using the ****** Firestick, all loads ok but the picture quality is nowhere near as vivid as when watching through the Panasonic. It's as if the contrast is turned down and brightness too.
    As both the Panasonic and the Firestick are using my Virgin Media broadband there is no difference in wifi signal, so don't believe this is the cause of the problem.

    I'd be grateful for suggestions as to the cause of the problem and how to remedy it. I'd like access to ****** Prime and as it's not acailable on the Panasonic, I have to use the Firestick.

    If I've posted in the wrong section, could a mod please move to the appropriate forum. Thanks

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  3. #2
    Cool Dude
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    Probably a HDMI port limitation, My Sony tv only supports HDCP 2.2 via hdmi 1 and 2 inputs

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  5. #3
    Verified Registered User minx's Avatar
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    @3tv-thanks. When I get home, I'll try plugging the Firestick into the HDMI 1 port and see if that makes a difference.

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    echelon (10-05-2019)

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    Sony Bravia HDMI.jpg

    This is the HDMI Spec on my Sony Bravia

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  9. #5
    Verified Registered User minx's Avatar
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    Hi, your advice was correct. I substituted the Firestick with my DVD player (i.e. Plugged the Firestick to HDMI 2 and the lo and behold, lovely vivid colours on ****** Prime and Netflix on the Firestick. I'd assumed (wrongly) that a HDMI port was a HDMI port!
    Many thanks.

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    echelon (10-05-2019)

  11. #6
    Verified Registered User minx's Avatar
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    @Hamrag- where did you find the spec on your tv? My manual doesn't have such detail. Thanks for posting.

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    echelon (10-05-2019)

  13. #7
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    @minx - Pages 15 to 17 of the Sony Manual that came with the TV
    Another thought, It states that you must use a HDMI 2,0/2.1 cable to get Real 4k Resolution.

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  15. #8
    Verified Registered User minx's Avatar
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    Thanks Hamrag1. I'll see if I can download the full manual for my admittedly old Sony. One thing, it's not 4k compatible even though the Firestick is. So would a HDMI 2.0/2.1 cable actually make a difference in my case?

  16. #9
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    Spookily enough mine started doing that, on an Argos "Bush" branded 4K HDR TV. Worked for months as normal, then just this month began showing washed out colours, yellow was most affected. It's got to be the lead feeding the firestick, as TV's Netflix itself is not affected and can't try terrestrial, as I have no aerial.

    I first tried resetting video to default, that seemed to fix it immediately. However, next time I switched it all on, same effect, unplugging the Firestick from the HDMI port and plugging in back in, sorts it. Oh, and it's not every time either that colours are washed out. Think I'll see if I have a 2.0/2.1 cable too, thanks.

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