Something weird happened with a recent recording of a stream from the Royal Opera House. This is a service we have used at our local Arts Centre for several years with no issue, but a recent recording of Rigoletto off Satellite IS 10.02 returned an error message when we tried to play it back, claiming that the file was the wrong format. The actual message when we attempted playback was "Incorrect Recorded File". We managed a workaround by copying the files onto a USB drive, loading them onto a laptop and concatenating them into a single file for playback from the laptop, and so managed to deliver the programme to the audience at the advertised time, but it was tight and we'd rather not have to do it again.
Arts Centre programme schedules mean that most of the streams need to be recorded for playback a few days later. Very few are played into the theatre live.
The hard drive is NTFS formatted. Any ideas why this might have happened?
Many thanks
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