Hope you van help me with a problem in having on 28east

I'm running two hd9900 one in living and one in bedroom both have there own keys the one downstairs was updated last week with compass spider box 700-9900 and one upstairs I just update this by checking freq update

my problem is on compass new update some freq like 11170h dvb-s qpsk is giving me s----- ir----- open but not in hd now put freq in box upstairs and will not open one downstairs says open iks there is three other channels that are op
en with iks like b- s---- but will not open upstairs these three channels are not hd

am I missing something