Sorry if this is in the wrong section I just had a general question. I've had 3 different subscriptions and all of them have had similar problems. All channels work okay, but all channels, free and otherwise freeze intermittently and then show "scrambled service" and I have to change channel to get it back. Does this seem like a problem with my box, my sub or my router? Box is connected to an 80/20 fibre connection via Ethernet Cable. Thanks in advance.
Box? Legitimate sub? More info?
Regards
Yes there are several spiderbox models, and various subs available, so more info is definitely required before anyone can give an answer to this query.Originally Posted by dOOds
my apologies, spiderbox hd6000. Not so sure how to answer the sub question, it's a 12 month subscription bought from ****, CCCAm format. Three available sats according to the sat scan on the box. Hotbird is one, not sure of others. Patches are up to date, no channel lists in use, don't use IPTV. Broadband doesn't drop out on other devices in the home. What other info can I offer?
Can you please confirm that FTA, Free to Air, channels are also freezing, as they have nothing to do with any subscription so must be down to hardware, receiver, dish, LNB, or cabling.
yes, free to air channels also freeze, BbC UtV etc all freeze also
Check your signal quality readings, if they're fine, with no fluctuations, then try re-loading the patch, along with a new channel list, and see if that solves the problem.
Also check if your receiver is over-heating.
You might have to try the Spiderbox 6000HD recovery tool, if nothing else works.
Sounds to me like - your dish might need checking/lnb/cables etc - as it sounds like you're loosing your signal sometimes.
try the box on a known to be working sly dish feed, even if its at a friends house or relatives house, on bbc1 , bbc 2 , itv1 and c4 , including both SD and HD channels
if it still fails, there is a problem with the box
if its ok, there is a problem with the dish or lnb , or cables , or some or all of those items
forget about scrambled stuff until you fix the FTA stuff ( plus we dont allow server discussions on here )
Sorry about the server stuff, on the checking the box on a known to be working connection, I have a tv in the kitchen which runs from a sky box in my house using the same connection from the same dish as the spiderbox and it works fine.
what works fine ?
the slybox or the spiderbox ?
to clarify
I want you to connect the spiderbox to a coaxial feed from a dish and lnb that does not have the same fault, even if its at another location
if the spiderbox works ok on this new coaxial sat cable feed , then the box isnt faulty and the cable or lnb is suspect back on the original feed
so if the spiderbox works ok somewhere else, then its the coax cable or f connectors or water damage or the lnb at fault, not the spiderbox
Sorry, the slybox connection in my kitchen works fine, and it is on the same dish and lnb as the spiderbox on which i am having problems.
so , disconnect the slybox and connect the spiderbox in its place, then test the FTA channels for problems
ideally, take it to a relative or neighbours and try the spiderbox on FTA channels on their sly feed too
what you are trying to do is decide if its the box, or the coax feed from the dish , or the lnb that is causing your problems
so if it fails on your slybox feed, and fails at somebody elses house, then the box is at fault
I dont think I can make it any clearer as to what you need to try in order to narrow down where the fault lies
plus you still have not told us the signal and quality readings on the bbc and itv channels either
do this on the faulty feed
then on the slybox feed
then on the feed in somebody elses house
also check the system tools on the slybox and check and write down the signal and quality levels shown onscreen
compare them all
after 2 weeks we are no further forward because you have not done any basic checks, despite the advice given so far
Apologies for the delay as I was awayI'll do all of the above and check back. thank you for all your help so far
Silly question, but have you tried the usual suspects: re-boot box and reboot router?
Tim.
Yea, tried that with no luck unfortunately
Ok so, after doing what Echelon said, these are the results. I tried itv, bbc 1, ch4 and ch5 on my spiderbox feed, my slybox feed and my dad's slybox feed. firstly i'll list the results on my spiderbox feed, ITV, S: 77 Q: 72. BBC, S: 78 Q: 71. CH4, S:77 Q:74. CH5 S: 77 Q:77
Then on my working sly feed; ITV, S: 78 Q:73. BBC, S: 78 Q:72. CH4, S: 77, Q:75. CH5, S:77, Q: 78
Then on my Dad's working sly feed; ITV, S: 75 Q: 73. BBC, S: 76, Q: 75. CH4, S:74 Q: 75. CH5, S: 77, Q: 78
Don't know if I'm missing something but there are no numerical values showing on the actual sly box for signal and quality, but both bars were at the top.
As a comparison I've added the signal and quality reading from a "paid" channel used mostly in my house, which is Di$ney Junior and the readings from it were S: 77 and Q: 66
Hi
There is nothing wrong with any of those feed strengths so I would be looking into re-installing the latest 6000hd firmware using the correct procedure, then loading a newly released channel list or doing a fresh scan yourself on 28e.
Just to recheck, I assume those channels are still freezing on the Spiderbox feed with those signal strengths?
jb
Last edited by jbvid; 11-08-2015 at 02:29 PM.
now that is what I call an excellent fault report , all bases covered and its obviously the box with the trouble because the signal strengths are good on all those feeds and the 2 slyboxes are also ok on them too
therefore, try the repair tool on the spiderbox using a proper pc and a null modem cable (no usb adapters), then the april 01 2015 patch from usb stick, with factory resets before and after each installation
then the new channel list or a rescan of 28e , then check fta channels again
Ok thanks again I'll get on that tonight when the tv's free and get back on here if there's still issues
Thanks again
Posting Permissions
Reply With Quote
Bookmarks