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Thread: Samsung tv - Network is not connected

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    Senior Member davorp's Avatar
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    Samsung tv - Network is not connected

    I can't get two of my Samsung TV's [ES8000] online today. One is wi-fi, the other one is wired. When I turn the tv on and start Smart Hub, it reports an error that there is no network and to check my Internet settings.

    When I go to Network settings, the tv can't seem to get online, no matter what I do, even though my Internet connection is great, but my tv's can't get online at all. Also, it deleted almost all of my tv apps from smart hub. I'm starting to think that it's a global issue rather than my home network. Has anyone else experienced any difficulties with samsung tv's today?

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    V.I.P manic01's Avatar
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    All apps ok for me but wont connect.
    Says no network.

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    Senior Member davorp's Avatar
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    So, it's a global issue after all. Cheers mate!

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    V.I.P Aldo's Avatar
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    Quote Originally Posted by davorp View Post
    So, it's a global issue after all. Cheers mate!
    On My Samsung TV I get the Message " Network Interference, Try Later "

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    V.I.P Dark Cloud's Avatar
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    Strange, just yesterday my 8000 was slow to react to some apps.
    I even went to the bother of re-crimping my rj45 plugs !!!!.
    Seems fine today.

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  10. #6
    Senior Member davorp's Avatar
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    Maybe Samsung's ecosystem is hacked, cause they usually put on a notice if there is any maintenance planned.

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    Cool Dude holmroad's Avatar
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    So assume it MUST just be Samsung issue ONLY, as my Samsung Galaxy Note 3 phone connects fine - just completed a Speedtest on it and been in Playstore - then on Panasonic TV it connected fine to YouTube etc, so that brand is ok!
    Hope it soon clears up for you guys!

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    Network is connecting OK now 18.00h UK.
    The Samsung ES8000 Series are not connecting at this time.
    Samsung server is OK.

    Last edited by bob; 24-02-2015 at 07:42 PM. Reason: Update

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    V.I.P dog-man's Avatar
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    I have had the same problem all afternoon with my Samsung TV.

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    Senior Member davorp's Avatar
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    Still no network on my Samsung TV. I have to watch Eastenders on my computer. :(

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    Senior Member davorp's Avatar
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    Update: All third-party apps (e.g LMod player etc.) will work, only the apps hosted on Samsung servers don't work. One can use Lmod and similar third-party players to watch IPTV until this is sorted out, hopefully soon.
    Last edited by davorp; 24-02-2015 at 09:55 PM.

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    A reported fire which has caused the smart hub to go down. I'm sure we'll be back soon. That would be the second time within a year then, in April last year there was a fire at Samsung backup data center which caused a similar problem.
    Only certain apps. Netflix, ****** Prime, BBC iPlayer no connection, ITV player and Channel 5 does connect on the 8000 series!!!
    It's the same in the USA.
    Stranger still, all connecting on C6530 series Samsung’s

    Can now confirm this problem is worldwide.
    Last edited by bob; 24-02-2015 at 11:16 PM. Reason: Update

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  19. #13
    Cool Dude holmroad's Avatar
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    Just as a matter of interest, do the Samsung phones NOT use same server, because as I said above my Galaxy Note 3 has worked fine all day with internet connection?

  20. #14
    Senior Member davorp's Avatar
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    Quote Originally Posted by holmroad View Post
    Just as a matter of interest, do the Samsung phones NOT use same server, because as I said above my Galaxy Note 3 has worked fine all day with internet connection?

    Well, Samsung phones use Android OS which is stored locally and installed on the device, wheres the TV OS and apps are stored on the remote server.

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    V.I.P manic01's Avatar
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    Offline for me still ES5500 series

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    Update:
    Besides the Samsung Smart Hub outage of yesterday, also Sonyís Smart TV platform is down; the company has confirmed the issue. The issues are affecting both TVs and Blu-ray players and due to its popular apps like Netflix and HBO donít work. Earlier yesterday the PlayStation Network was also down for a while.

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    V.I.P manic01's Avatar
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    John Soltys ∑ 4 mins ago
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    United Kingdom ∑ BT ∑ Android Browser 4.0 on Android

    So, i have 2 Samsung smart tv's and one is connected and working and the other is not! Both share same router so obviously different tv's use different servers.

  25. #18
    Senior Member davorp's Avatar
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    Quote Originally Posted by manic01 View Post
    John Soltys ∑ 4 mins ago
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    United Kingdom ∑ BT ∑ Android Browser 4.0 on Android

    So, i have 2 Samsung smart tv's and one is connected and working and the other is not! Both share same router so obviously different tv's use different servers.

    I think they have different servers for older tv models that use different set of apps.

  26. #19
    V.I.P dog-man's Avatar
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    Still down for me.

  27. #20
    V.I.P manic01's Avatar
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    Keith Sweet ∑ 3 hours 24 mins ago
    United Kingdom ∑ BT ∑ Safari 8.0 on iPad

    I have just spoken to Samsung support and they have confirmed that they have a server issue that is affecting Smarthub internet connection worldwide. They are working on a fix but could not give me a timescale - just keep trying to connect periodically!
    ▼ LAST 1 HOUR ...
    Angie Wickers Farmer ∑ 12 mins ago
    United States ∑ Endeavor Communications ∑ Firefox 35.0 on Windows

    Samsung Smart Hub Is also down in US, Indiana.
    Iain Finlayson ∑ 20 mins ago
    Australia ∑ Telstra Internet ∑ Safari 8.0 on iPad

    Down in Western Australia. Same issue can connect to router but not to Internet. Not a DNS issue as Google and other DNS fail. Affecting both TV and Bluray. Apple TV and everything else working fine.
    Steve Currymonster ∑ 21 mins ago
    United Kingdom ∑ TalkTalk ∑ Safari 8.0 on iPhone

    Here you go
    http://lm.facebook.com/l.php?u=http%...oC7C_YMdjw&s=1
    Sunny Bajaj ∑ 28 mins ago
    0
    United States ∑ Reliablehosting.com ∑ Chrome 30.0 on Android

    Down, down down... Verified with friends and family across the US and India.
    Duncan Payne ∑ 43 mins ago
    United Kingdom ∑ Orange Home UK ∑ Safari 7534.48.3 on iPad

    Down in Cornwall. Been down since last night.
    Connected to router but not the internet
    Russell Prince-Wright ∑ 50 mins ago
    United Kingdom ∑ TalkTalk ∑ Chrome 40.0 on Windows

    Yes, I am inn the UK and am also down on both my Samsung Smart TVs - no connection to internet - Service provider = TalkTalk
    ▼ LAST 12 HOURS ...
    Safiyya Ali ∑ 1 hour 19 mins ago
    Trinidad and Tobago ∑ Columbus Communications Trinidad Limited. ∑ Chrome 40.0 on Windows

    samsung hub down 3 days now, same problem, connecting to network but not internet!!!!!! beyond frustrated.
    Sanja Vuksanović ∑ 1 hour 21 mins ago
    Slovenia ∑ Telemach Communication Services ∑ Chrome 40.0 on Windows

    Slovenia too...
    Yoni Haim ∑ 2 hours 6 mins ago
    Israel ∑ 012 Smile ∑ Chrome 40.0 on Windows

    Israel too, there is still a problem without a solution smart hub down!!
    Caio Gallo ∑ 3 hours 7 mins ago
    Brazil ∑ Virtua ∑ Chrome 38.0 on Linux

    smarthub problem in Brazil too, connect to router but not internet.

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