This info was posted on the other forum by Anrakh:

If you have or have no connection to ethernet with a 5000SD box, please give details in this thread.

a. When did you purchase the box?
b. How is it connected to the router?
c. Which patch do you use?
d. What is your location? - exact details are not needed, just Central, N, S, E, or W of the country you live in.
e. Which ISP do you have?
f. Is it connected?
We need this information if we are to progress with solving the problem.

Some members on the other forum have started giving the required info, maybe members on this forum could do the same.