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Thread: BBC HD reception problem

  1. #1
    V.I.P kenny's Avatar
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    BBC HD reception problem

    I read that as of today 06/06, BBC One HD and BBC HD would change from DVB-S to DVB-S2. As of this morning, I have no signal for either of these channels on any of my 3 receivers connected to 80cm or 120 cm dishes.

    I'm in Switzerland, and I wonder if this change has also meant a lowering of signal strength which would explain this problem. Other UK signals, BBC SD, ITV SD and HD continue to come in load and clear.

    Anyone else seeing similar problems?

  2. #2
    Verified Registered User lennono's Avatar
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    S/R is 23.000

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    Super Moderator saintomer1866's Avatar
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    fec changed too,
    10847 V DVB-S2, QPSK 23000 8/9
    St.O

  4. #4
    V.I.P kenny's Avatar
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    Hi Guys - many thanks for this info. That has fixed the "problem" in the Humax and the Spiderbox, but the SkyHD box, which should have dealt with this automatically I thought, still doesn't get these 2 channels despite a reboot. In "add channels" you can only specify an SR of 22000 or 27500 and FEC does not offer 8/9 - I wonder if I need to download new software into the Sky box?

    Thanks again!

  5. #5
    V.I.P kenny's Avatar
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    As far as I could see my Sky box *did* have the latest s/w, but I forced an update anyway.......and the problem remains! BBC HD and BBC One HD show "No satellite signal is being received". I connected the Humax to the same LNB and it works fine, so it seems that this BBC change from DVB-S to DVB-S2 is not being recognised by my Sky receiver ....... I guess a new box is required, unless anyone has any bright ideas?

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    V.I.P pmb's Avatar
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    Does your receiver support S2? Can you get C4 HD which uses DVB-S2? From what I read some older equipment doesn't support it. Perhaps you could say which Sky HD box you have. You can't use other symbol rates in add other channels but some use 29500 (and now 23000) and these work via the epg unless anyone knows different. Also do you have a Sky card and if so for which area is it for?

  7. #7
    V.I.P kenny's Avatar
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    The Sky HD receiver is quite an old Thomson (4-5 years?), which still has component out (and I'm reluctant to lose this connection, as I feed an HD sender with it). I *can* receive Ch4 HD no problem, so I guess the receiver does support S2. Curiously though, if I try and find CH4HD via "add channels", it is not found...... Finally, I do have a Sky card from South East, though I don't see the relevance of this, since BBC HD is not encrypted.

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    V.I.P crabber's Avatar
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    I know next to nothing about sky boxes so this may be complete bollocks but recently a friend complained that he couldn't get channel 4 on his freesat box.
    Scanning with the correct transponder information didnt add it to his list. Eventually I realised that it was in a different list called "other channels" presumably this is typical Sky sour grapes that they dont encrypt it any longer so have moved it to the naughty list.

  9. #9
    V.I.P pmb's Avatar
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    Quote Originally Posted by kenny View Post
    Finally, I do have a Sky card from South East, though I don't see the relevance of this, since BBC HD is not encrypted.
    I think I've read somewhere that if it is an Irish card people are saying BBC HD doesn't appear on the epg so can't be added manually. May be worth having a google with your HD box model. There a few threads elsewhere about the change on the net but I don't have a Sky HD box, only a tm 6800HD that I had to rescan.

  10. #10
    V.I.P crabber's Avatar
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    Just scanned the transponder shown in this thread (DM8000) and comes up with 5 channels including ITV 1 HD, however all of them are still only 1440X1080 so still not "proper" HD

  11. #11
    V.I.P satpaul's Avatar
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    Icon14 Sky HD

    Unplug your sky box from mains hold backup button on top of box plug power in leave your finger on backup button till all four lights are lit this will update it

  12. #12
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    sly hd box is fine , i just checked bbc hd/one /itvhd


    also 9000hd............
    Last edited by keith mawer; 06-06-2011 at 02:45 PM.

  13. #13
    V.I.P pmb's Avatar
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    Does seem from having a trawl around that some thomson boxes are having issues amongst some others as well. Father had to take the mains off his Goodmans HD freesat box to get it to work.

  14. #14
    Cool Dude
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    BBC1 and BBC HD changes.

    I can confirm that my Thomson SKY HD box will not react to these channels. The fault report says " no satellite signal". My later Amstrad box is OK.
    Sky do not know of other complaints.
    Additionally my Panasonic PZ81B freesat box is not recognising either channel. Over to the BBC methinks.

  15. #15
    V.I.P kenny's Avatar
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    Hi Les - interesting that you appear to be experiencing the same problem as I am with an old Thomson. Mine was one of a bunch of 8 that we bought at the time. I contacted one of my friends and her box appears to have updated fine. I'll send out a mail to the other 6 to see if they are having similar BBC HD problems.

  16. #16
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    I've got a freesat hd box with my screen just scanned in the new freqs it finds them ok but I'm also getting the "No Signal" notification

    Are they actually working at this time ?


    TNT

  17. #17
    V.I.P kenny's Avatar
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    They *are* transmitting, since I get both channels fine on the Humax and the Spider. However there does seem to be a genuine problem, since after a bit of googling, I have discovered that several people are experiencing the same problem, mainly with old Sky Thomson boxes, it would seem.

  18. #18
    V.I.P satpaul's Avatar
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    Icon14 Bbc hd

    Working on the THomson Sky HD I did the update on this morning

  19. #19
    V.I.P kenny's Avatar
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    Paul - what "update" did you do? This change was supposed to be transparent.

  20. #20
    V.I.P satpaul's Avatar
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    Icon14 Update

    see my earlier post 11

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