Bulsatcom "No Signal"?

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Hi there,
I am posting here, rather than on a more general section, in case there might be some spiderbox 9000HD and/or firmware issue...

I have a motorised 85 cm dish with a quad lnb. I am in England, southeast.

I used to have an HDCI 2000, then the Spiderbox 9000 HD.

I have been having problems with Bulsatcom signal, with lack of it, for weeks now.

A bit of history:

I could get Bulsatcom with my old Humax HDCI2000. When I got the Spiderbox I could still get Bulsatcom.

Then a dish installer came and correctly set up the dish so I could enter the proper USALS data (earlier, I was forced to enter incorrect data for sats to be found!).

I think I could still get Bulsatcom after that (sorry if I am not sure, but there were so many things available at the time that I admit I did not bother too much about it).

Then one day my motor died. It was replaced. They noticed the LNB was only working on H, not on V (maybe it was the other way round), so they replaced the LNB.

Everything seemed OK (some strength and quality figures later). I could get many channels on Hellas 39 E... but not the Bulsatcom ones... I though it might be a temporary thing, but time passed and I still cannot get it.

So, I am assuming that the dish/motor was correctly set up, at least as regards the Lat and Long. As I am using USALS the Spiderbox finds all sats I can receive, included Hellas 39 E (but "No Signal" for all Bulsatcom channels).

I am guessing that maybe the dish needs to be tilted up and/or down by the installers, right? Or what can be done to get Bulsatcom back?

Any suggestions welcome of course.

Here are some Strength and Quality figures to show that things seem OK (execept for "No Signal" for Bulsatcom channels):

28.2 E Astra 2: S: Q:
BBC1/4 80 90
BBC HD and One HD 79 94

19.2 E Astra:
C+ Futbol HD 79 90
Dr Dish TV 73 76

13 E Hotbird:
Canal+ Sport HD 75 88
RAI 1 79 92

Digitalb 16 E:
Supersports 1 76 42
X1 66 26 (sometimes only 20 and then scrambled)

Hellas 39 E:
4 E Hellas Orthodox 74 56
Antena 1 66 52
Vouli 74 56
Dolce Sport 65 52
Private Spice (Dolce) 65 52

Private Spice (Bulsatcom) 69 (red) 02 (red)
The Voice no signal
Any Bulsatcom channel no signal

Thanks you very much in advance.

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