I guess you looked already here:
Code:
http://www.sony.co.uk/section/support
did you register?
odd Sony USA has downloads online free? And you actually have to pay in UK/EU?
Samsung has also firmwares online free.
might help if you let us know what model you look to update?
found a download for KDL-40Z5500?
Code:
http://support.sony-europe.com/TV/downloads/downloads.aspx?site=odw_en_GB&m=KDL-40Z5500&f=FW_Bravia1570EA
so maybe if you take it from here?
Code:
http://support.sony-europe.com/tv/ptv/ptv.aspx?site=odw_en_GB
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