My contract with o2 was up so deciding I wanted a touch phone got the Nokia 5800 for free and halved my monthly cost.

I was on £30 PM for 500mins and 150 texts. I phoned retention and asked for my pac code and told them i liked the new phone they had sent me but could get a better deal elsewhere.

They also at time of renewal told me that I could not have the 20% discount on my rental that I had enjoyed for the last 4 years. :beatdeadhorse5:

I now get the same deal on minutes and texts for £15 pm and unlimited internet browsing which I used previously on occasions so not to run up a big bill.

So New phone, 1/2 price bill and unlimited internet access. Not bad for a bit of negotiating.

We are Borg